Privacy policy

Last updated: 23 May 2025

This privacy policy explains which personal data we – ĀN OTHER Glutenfree GmbH – collect, how we use it and with whom we share it when you visit our website www.anotherglutenfree.ch, shop with us or otherwise get in touch with us.

1. Who we are

ĀN OTHER Glutenfree GmbH
Seestrasse 231
8704 Herrliberg, Switzerland
E-mail: info@anotherglutenfree.ch

2. What data we collect

Depending on how you interact with us, we collect for example the following data:

  • your name, address, e-mail and telephone number

  • payment and order data

  • login information (if you create a customer account)

  • technical data (e.g. IP address, browser type, time of visit)

  • content from support requests or contact forms

 

3. Why we need your data

We use your data in order to:

  • process and deliver your order

  • respond to you when you have questions

  • improve our website and our offers

  • comply with legal requirements

  • send you information about our products or promotions (only with your consent or where there is an existing customer relationship)

 

4. Who can see your data

We only share your data when necessary – for example with:

  • payment providers

  • logistics and shipping companies

  • technical service providers (e.g. Shopify as a hosting platform)

  • newsletter tools (if you have subscribed)

All partners comply with Swiss data protection law and may only use your data within the scope of their assignment.

 

5. Cookies & tracking

Our website uses cookies and similar technologies to make it user-friendly for you and to improve it.

You can deactivate cookies at any time via your browser settings. Please note that some functions may then no longer work fully.

You can find more information about the cookies used here: Shopify Cookie Policy


6. Data security & retention

We protect your data using modern security standards and store it only for as long as necessary – for example for contract processing or due to statutory retention obligations (e.g. 10 years for invoice data).


7. Your rights

Under Swiss data protection law, you have the following rights:

  • Access: You can ask which data we have stored about you

  • Rectification: You can have incorrect information corrected

  • Erasure: You can request that we delete your data (provided there are no legal obligations to the contrary)

  • Restriction or objection: You can restrict the use of your data or object to it

  • Data portability: You can receive your data in a commonly used format

To do so, simply contact us by e-mail: info@anotherglutenfree.ch

 

8. Data transfer abroad

Some of our partners (e.g. Shopify) are located abroad. Your data is only transferred to countries that provide an adequate level of data protection, or where appropriate contractual safeguards such as standard contractual clauses are in place.

 

9. Changes

We may amend this privacy policy – for example if legal requirements change. The current version is always available on our website.