Privacy policy

Last updated: 23 May 2025


This Privacy Policy explains what personal data we – ĀN OTHER Glutenfree GmbH – collect, how we use it, and with whom we may share it when you visit our website www.anotherglutenfree.ch, make a purchase, or otherwise interact with us.

 


1. Who we are

ĀN OTHER Glutenfree GmbH

Seestrasse 231

8704 Herrliberg, Switzerland

Email: info@anotherglutenfree.ch

 

 

2. What data we collect

Depending on how you interact with us, we may collect the following information:

 

  • Your name, address, email address and phone number

  • Payment and order details

  • Login information (if you create a customer account)

  • Technical data (e.g. IP address, browser type, time of visit)

  • Content from support inquiries or contact forms

 

 

3. Why we collect your data

We use your data to:

 

  • process and deliver your order

  • respond to your questions

  • improve our website and offerings

  • comply with legal obligations

  • send you information about our products or promotions (only with your consent or within an existing customer relationship)

 

 

 

4. Who can access your data

We only share your data when necessary – for example, with:

 

  • payment service providers

  • logistics and shipping companies

  • technical service providers (e.g. Shopify as our hosting platform)

  • newsletter tools (if you subscribed)


All partners comply with Swiss data protection law and are only permitted to use your data for the specific purpose they were engaged for.

 

 

5. Cookies & tracking

Our website uses cookies and similar technologies to make your experience smoother and improve functionality.


You can disable cookies at any time through your browser settings. Please note that some features may not work correctly without cookies.


More information about the cookies used can be found here: Shopify Cookie Policy

 

 

6. Data security & retention

We protect your data using modern security standards and only retain it as long as necessary – for example, for contract fulfilment or to meet legal retention requirements (e.g. 10 years for invoicing data).

 

7. Your rights

Under Swiss data protection law, you have the following rights:

 

  • Access: You can ask what data we hold about you

  • Correction: You can request the correction of inaccurate data

  • Deletion: You can request that we delete your data (unless legal obligations prevent this)

  • Restriction or objection: You can restrict or object to how your data is used

  • Data portability: You can request your data in a commonly used format

 


To exercise these rights, simply email us at: info@anotherglutenfree.ch


 

8. Data transfer abroad

Some of our partners (e.g. Shopify) are based abroad. Your data is only transferred to countries with adequate data protection or where appropriate safeguards such as Standard Contractual Clauses are in place.

 

9. Updates to this policy

We may update this Privacy Policy from time to time, for example due to legal changes. The current version is always available on our website.