Refund policy

Return and Refund Policy

ĀN OTHER Glutenfree GmbH

(Status: April 2025)

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No right of return for frozen food

Our gluten-free dumplings are frozen, highly perishable food products. We ask for your understanding that returns are excluded once the goods have been dispatched.

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Incorrect delivery or damaged goods

If your delivery arrives damaged or you receive the wrong product, please contact us within 24 hours of receiving the goods by e-mail or telephone.

Please have your order number ready and send us a photo of the affected products and the packaging. Only then can we review the case and, if applicable, arrange a replacement or refund.

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Refund

Once our customer service has reviewed and confirmed your case, a refund is usually made to the original payment method used. Processing may take up to 7 working days.

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Contact for complaints

Another Glutenfree GmbH
Seestrasse 231
8704 Herrliberg
Switzerland

E-mail: info@anotherglutenfree.ch

Telephone: +41 (0) 79 588 77 36